Frequently Asked Questions

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  Is online gambling legal?

The World Trade Organization handed down a landmark decision against the United States. In its ruling the WTO found that the US government law prohibiting online gambling was illegal. In order to abide by the ruling, the US would have to either remove exceptions for horse racing or they would have to repeal the law entirely. The legislation, enacted last October, essentially places the onus of responsibility for monitoring internet gambling transactions on the banking institutions. It does not make it illegal to actually place bets online.

  Is your company licensed to operate gambling software? is legally licensed to operate by the government of Costa Rica.

  How old do I need to be to play?

To play for real money you must be a minimum of 18 years of age. In some jurisdictions you might need to be older. You must abide by the applicable laws in your area. If you are not of legal age you can practice and participate in all games where real money is not involved.

  Are my winnings subject to taxes?

It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has unique tax laws and it is up to you, the player, to pay taxes on your winnings as applicable.

  How do I get started?

You can play our games for free without creating an account by using Fun Mode. To play for real money, you need to create an account. After your account is created you will need to deposit funds into your account. As soon as money is in your account you can play our instant play casino games, bet on your favorite sports, or play poker.

  What is my PIN? Why do I have to have one?

Your PIN is your Personal Identification Number. This number is needed for you to have the ability to withdraw any money. Your PIN is sent to your email address upon your initial deposit. One of the most important aspects of your gaming account is the highest level of security we provide. We want you to rest assured that your funds are always safe. You should never inform other people of your PIN.

  How am I assured that the cards are being dealt fairly?

We have taken extreme measures to ensure all of our games are played out as randomly and fairly as possible. Every casino game in our repertoire adheres strictly to the gaming regulations of Nevada.

Using advanced random number generation technology, we are confident that all cards are dealt randomly and fairly. This produces numbers that are as close to true random numbers as possible.

  What is Free Money?

Free Money is the promotional currency used when crediting bonuses to player accounts. Free Money is converted to real money just by playing on our site, and never expires! Free Money can be earned when you make a deposit or through redeeming your Player's Club points.

Casino / Sportsbook
As you play any of our casino games or wager on sports your Free Money balance will be used in tandem with your real money at a ratio of 29 to 1, for every $30 wagered $29 will be taken from your Real Money account and $1 from your Free Money account. No amount can be withdrawn from the Free Money account. All winnings are credited to Real money. For example, you deposit $250 and receive $125 in your Free Money account. You would wager $3750 to consume all your bonus money, only a 10x roll over on a 50% bonus!

Free Money is automatically converted to Real Money based on VIP Point accumulation. You simply need to play poker and collect 80 VIP Points for each $1 of Free Money in your poker account. Free Money is converted in $10 increments and instantly added to your Real Money poker account. For example, if you transfer $100 to your Poker Free Money account, $10 will automatically convert to Real Money every time you accumulate 800 VIP Points. This will happen 9 more times until the total the $100 is converted to Real Money. The number of VIP Points you must earn to convert Free Money and awarded Real Money amounts can be found in the Poker Player Admin.

  What is Player's Club?

Player's Club is the name of our rewards program. To learn more about Player's Club click here.

  Who should I contact if I have questions or problems?

If you are having any problems with your account or your software, contact our customer service at: